Privacy policy

NATURE ESSENCE AROMA

OFFICIAL PRIVACY POLICY

Personal Information, Data Protection, Cookies & Consumer Privacy Rights

1. INTRODUCTION

Welcome to Nature Essence Aroma.

Nature Essence Aroma, (“Nature Essence Aroma,” “Nature Essence,” “Company,” “we,” “us,” or “our”), respects the privacy of its customers and website visitors.

This Privacy Policy describes how we collect, use, process, store, disclose, and protect personal information when individuals visit our website, purchase our products, create accounts, subscribe to our services, interact with our advertisements, or otherwise communicate with our business.

This Privacy Policy applies to our online store, customer service communications, marketing activities, subscription services, and related business operations.

Our website is:

natureessencearoma.com

By using our website, customers acknowledge that this Privacy Policy is available for their review.

Where applicable law requires consent for specific processing activities, we will request that consent separately.

Nothing in this Privacy Policy is intended to waive or restrict rights granted to consumers under applicable privacy laws.

2. INFORMATION WE COLLECT

Nature Essence Aroma may collect personal information directly from customers, automatically through website interactions, or from authorized third-party service providers.

The categories of information we may collect include:

2.1. Personal Identification Information

Full Name.
Billing Address.
Shipping Address.
Email Address.
Telephone Number.
Customer Account Information.
Order History.
Customer Service Communications.
Subscription Information.

2.2. Transaction and Payment Information

When customers make purchases, we may collect or receive information concerning:

Products Purchased.
Order Amounts.
Transaction Dates.
Payment Method Type.
Payment Confirmation.
Billing Information.
Refund History.
Payment Disputes.
Transaction Identifiers.

Payments are processed through authorized payment service providers.

Nature Essence Aroma does not ordinarily receive or store complete payment card numbers or card security codes when transactions are processed through properly configured third-party payment platforms.

Payment processors may independently collect and process additional financial information under their respective privacy policies.

2.3. Technical and Device Information

When customers visit our website, certain information may be collected automatically, including:

Internet Protocol (IP) Address.
Browser Type.
Device Type.
Operating System.
Approximate Geographic Location.
Website Navigation Activity.
Pages Viewed.
Referral Sources.
Session Information.
Cookie Identifiers.
Device Identifiers.
Website Interaction Data.

This information may be used for website functionality, analytics, fraud prevention, security, and marketing purposes, subject to applicable law and consent requirements.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect information through several methods.

3.1. Information Provided Directly

Customers may voluntarily provide information when they:

Place an order.
Create an account.
Subscribe to marketing communications.
Register for a recurring subscription.
Contact customer service.
Submit a product review.
Participate in promotions.
Request assistance.
Submit a return or refund claim.

3.2. Automatically Collected Information

Certain technical information may be collected through cookies, pixels, analytics technologies, and website functionality tools.

3.3. Third-Party Sources

We may receive relevant information from authorized third parties, including:

E-commerce service providers.
Payment processors.
Shipping carriers.
Fraud prevention providers.
Marketing platforms.
Analytics providers.
Customer service applications.

Information received from third parties will be processed in accordance with applicable law and the purposes described in this policy.

4. PURPOSES FOR USING PERSONAL INFORMATION

Nature Essence Aroma may process personal information for legitimate business purposes, including:

4.1. Order Processing and Fulfillment

We use customer information to:

Process purchases.
Confirm transactions.
Prepare orders.
Coordinate shipping.
Provide tracking information.
Communicate delivery updates.
Resolve order discrepancies.

4.2. Customer Service

We may use personal information to:

Respond to inquiries.
Investigate complaints.
Process authorized returns.
Evaluate refund requests.
Resolve shipping concerns.
Provide product assistance.

4.3. Business Operations

We may process information to:

Maintain transaction records.
Manage inventory.
Improve business operations.
Analyze purchasing patterns.
Evaluate product performance.
Maintain accounting records.
Comply with legal obligations.

4.4. Security and Fraud Prevention

Information may be used to identify suspicious activity, verify transactions, investigate potential fraud, and protect our customers and business.

4.5. Marketing and Advertising

Subject to applicable law and customer preferences, information may be used to deliver promotional communications, personalized recommendations, and relevant advertisements.

5. SHOPIFY AND E-COMMERCE TECHNOLOGY

Nature Essence Aroma operates its online store using Shopify.

Shopify provides technology supporting online transactions, website functionality, customer accounts, payment integrations, order management, and related e-commerce operations.

As part of providing these services, Shopify may process certain customer information on our behalf or for purposes described in Shopify’s own privacy disclosures.

Information processed through Shopify may include:

Customer Contact Information.
Transaction Information.
Shopping Cart Activity.
Order History.
Device Information.
Website Interaction Data.

Shopify may use authorized infrastructure and service providers located in different jurisdictions.

Customers may review Shopify’s applicable consumer privacy disclosures for additional information concerning its independent data practices.

Nature Essence Aroma remains responsible for the privacy practices it controls.

6. PAYMENT PROCESSING AND FINANCIAL INFORMATION

Payments made through our website are processed using authorized payment service providers.

These providers may collect financial information necessary to authorize, verify, process, or refund transactions.

Nature Essence Aroma does not guarantee the independent security practices of third-party payment processors.

However, we seek to use reputable service providers and take reasonable steps to protect information under our control.

Payment processors may retain transaction records in accordance with their legal, regulatory, and contractual obligations.

Customers should review the privacy policies of their selected payment providers for additional information.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and improve the shopping experience.

Cookies are small data files stored on a visitor’s device.

Depending on the technologies enabled, we may use:

7.1. Essential Cookies

These support necessary website functions, including:

Shopping Cart Functionality.
Checkout Processing.
Customer Authentication.
Security.
Fraud Prevention.
Session Management.

7.2. Analytics Cookies

These may help us understand:

Website Traffic.
Product Popularity.
Visitor Navigation.
Shopping Behavior.
Website Performance.
Conversion Activity.

7.3. Advertising Cookies

When enabled and legally permitted, advertising technologies may help us:

Measure Advertising Performance.
Deliver Relevant Advertisements.
Understand Campaign Results.
Create Advertising Audiences.
Improve Marketing Effectiveness.

7.4. Preference Cookies

These may remember customer settings and improve website usability.

Customers may be able to manage cookies through their browser settings or the privacy preference tools available on our website.

Where required by law, nonessential tracking technologies will be subject to appropriate consent mechanisms.

Disabling certain cookies may affect website functionality.

8. SOCIAL MEDIA ADVERTISING AND MARKETING PIXELS

Nature Essence Aroma may use advertising and analytics services associated with platforms such as Facebook, Instagram, Google, and other advertising networks.

When these services are enabled, certain information may be collected or shared through tracking technologies.

Such information may include:

Website Visits.
Product Views.
Shopping Cart Activity.
Purchase Events.
Device Information.
Advertising Interactions.
Conversion Information.

These technologies may allow advertising platforms to measure campaign effectiveness and deliver personalized advertisements.

Depending on applicable law, certain advertising-related disclosures may qualify as the sharing or sale of personal information under relevant privacy statutes, even when no monetary payment is exchanged for the information.

Nature Essence Aroma will provide applicable notices and opt-out mechanisms where legally required.

Customers may also manage certain advertising preferences directly through the relevant advertising platforms.

9. EMAIL MARKETING AND PROMOTIONAL COMMUNICATIONS

Nature Essence Aroma may send promotional emails to customers who have subscribed or where otherwise permitted by applicable law.

These communications may include:

New Product Announcements.
Fragrance Launches.
Exclusive Promotions.
Seasonal Offers.
Special Discounts.
Product Recommendations.
Subscription Information.
Customer Loyalty Offers.

Customers may unsubscribe from promotional emails using the unsubscribe mechanism provided in the communication.

Unsubscribing from promotional messages does not prevent Nature Essence Aroma from sending necessary transactional communications, including order confirmations, shipping notifications, payment information, or important service updates.

We will honor legally valid marketing opt-out requests.

10. SMS AND TEXT MESSAGE COMMUNICATIONS

If Nature Essence Aroma offers SMS marketing or transactional text messaging, customers may receive messages based on their selections and applicable consent requirements.

Marketing text messages will only be sent when legally permitted.

Consent to receive promotional text messages is not a condition of purchasing products.

Customers may withdraw consent using the opt-out instructions provided in the applicable messages.

Message and data rates may apply depending on the customer’s mobile carrier.

Nature Essence Aroma will not treat acceptance of this Privacy Policy alone as consent to receive marketing text messages.

11. ABANDONED CARTS AND CHECKOUT RECOVERY

When customers add products to their shopping carts or begin checkout without completing a purchase, our e-commerce platform may retain certain information associated with that activity.

Depending on the customer’s communication preferences and applicable law, Nature Essence Aroma may use this information to send checkout reminders or promotional recovery messages.

Such communications may include:

Reminders About Unpurchased Items.
Checkout Recovery Links.
Product Availability Information.
Promotional Incentives.

Marketing communications will be subject to applicable consent and opt-out requirements.

Customers may unsubscribe from promotional recovery communications through the available mechanisms.

12. SUBSCRIPTIONS AND RECURRING PURCHASES

Customers enrolled in recurring product subscriptions may have personal information processed for subscription administration.

This may include:

Customer Identification.
Subscription Preferences.
Billing Information.
Recurring Order History.
Shipping Information.
Subscription Modifications.
Cancellation Requests.

Information will be processed as necessary to administer authorized subscriptions and comply with applicable legal requirements.

Customers may manage or cancel subscriptions according to the applicable subscription terms and available cancellation procedures.

13. SHARING INFORMATION WITH SERVICE PROVIDERS

Nature Essence Aroma may disclose personal information to third parties when reasonably necessary for legitimate business operations.

These parties may include:

E-commerce Platform Providers.
Payment Processing Companies.
Shipping and Logistics Providers.
Fraud Prevention Services.
Website Hosting Providers.
Marketing Service Providers.
Customer Support Applications.
Accounting and Professional Service Providers.
Technology and Security Providers.

We may share information necessary for these providers to perform their authorized services.

Service providers may process information under contractual obligations and applicable legal requirements.

Nature Essence Aroma does not authorize service providers acting solely on our behalf to use customer information for unrelated purposes.

This restriction does not override independent processing activities that a provider lawfully performs under its own applicable privacy terms.

14. SALE AND SHARING OF PERSONAL INFORMATION

Nature Essence Aroma does not sell customer contact lists to unrelated data brokers for monetary compensation as part of its ordinary business operations.

However, certain advertising, analytics, or platform technologies may involve disclosures of personal information that are legally classified as a sale, sharing, or targeted advertising activity.

Where applicable privacy laws provide customers with the right to opt out of these activities, Nature Essence Aroma will honor qualifying requests.

Customers may contact us to inquire about applicable privacy choices.

Additional privacy controls may be made available directly through our website.

15. DATA RETENTION

Nature Essence Aroma retains personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or satisfy applicable legal obligations.

Retention periods may depend on:

Transaction Requirements.
Accounting Obligations.
Tax Recordkeeping.
Fraud Prevention.
Customer Service Needs.
Subscription Administration.
Legal Claims.
Regulatory Compliance.

Information may be retained after an account is closed or a purchase is completed when necessary for legitimate legal or operational purposes.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

Deletion requests may be subject to legally permitted retention exceptions.

16. DATA SECURITY

Nature Essence Aroma takes reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Depending on the systems involved, security measures may include:

Restricted Access to Customer Information.
Account Authentication.
Access Controls.
Secure Payment Processing.
Service Provider Security Measures.
Transaction Monitoring.
Fraud Detection.
Administrative Security Procedures.

Although we strive to protect customer information, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Accordingly, Nature Essence Aroma cannot guarantee absolute protection against every potential cybersecurity threat.

This statement does not eliminate our obligation to implement legally required safeguards or our responsibility for failures attributable to our conduct.

17. CUSTOMER ACCOUNT SECURITY

Customers who create accounts are responsible for taking reasonable precautions to protect their login credentials.

Customers should avoid sharing passwords and should notify Nature Essence Aroma if they suspect unauthorized account activity.

Nature Essence Aroma may implement additional verification measures when suspicious activity is detected.

We reserve the right to temporarily restrict account access when reasonably necessary to investigate security concerns, subject to applicable law.

18. FRAUD PREVENTION AND TRANSACTION VERIFICATION

Nature Essence Aroma may process customer information to detect, investigate, and prevent fraudulent transactions.

This may include reviewing:

Transaction History.
Payment Verification Results.
Shipping Information.
Account Activity.
Order Patterns.
Device and Technical Information.
Chargeback History.

Information may be disclosed to payment processors, fraud prevention providers, financial institutions, or competent authorities when legally permitted or required.

Fraud prevention activities will be conducted in accordance with applicable privacy and consumer protection laws.

19. CUSTOMER SERVICE COMMUNICATIONS

When customers contact Nature Essence Aroma, we may retain records of communications for legitimate business purposes.

These records may include:

Email Correspondence.
Customer Support Messages.
Order-Related Inquiries.
Product Complaints.
Return Requests.
Refund Investigations.
Customer Service Resolutions.

Such records may be used to provide support, document transactions, investigate disputes, and improve service quality.

Customer communications will be retained according to applicable legal requirements and our reasonable business needs.

20. PRODUCT REVIEWS AND PUBLIC CONTENT

Customers may voluntarily submit product reviews, testimonials, or other content through our website or associated platforms.

Information intentionally submitted for public display may become visible to other users.

Customers should avoid including sensitive personal information in publicly accessible reviews.

Nature Essence Aroma may moderate or remove content in accordance with applicable law and published platform rules.

Submission of a review does not automatically grant Nature Essence Aroma unlimited rights to use a customer’s name, photograph, likeness, or other protected content for unrelated advertising.

Any such use will be subject to applicable permissions and legal requirements.

21. THIRD-PARTY WEBSITES AND EXTERNAL LINKS

Our website may contain links to websites or services operated by third parties.

Nature Essence Aroma does not control the privacy practices of independent third-party websites.

Customers are encouraged to review the privacy policies of external websites before providing personal information.

We are not responsible for independent third-party practices outside our control, except where applicable law establishes responsibility.

22. INTERNATIONAL DATA TRANSFERS

Nature Essence Aroma operates from Puerto Rico, a jurisdiction of the United States.

Our e-commerce platform and service providers may process or store information in the United States or other countries.

When personal information is transferred internationally, we will take steps required by applicable law to protect that information.

Data protection laws may differ between jurisdictions.

Where legally required, appropriate transfer safeguards will be implemented.

23. PRIVACY RIGHTS OF CUSTOMERS

Depending on their location and applicable law, customers may have certain rights regarding their personal information.

These may include:

23.1. Right to Access

Eligible customers may request information concerning personal data maintained about them.

23.2. Right to Correction

Customers may request correction of inaccurate personal information.

23.3. Right to Deletion

Customers may request deletion of certain personal information, subject to legal exceptions.

23.4. Right to Opt Out

Eligible customers may opt out of certain marketing, targeted advertising, or data-sharing activities.

23.5. Right to Data Portability

Where applicable, customers may request a copy of their personal information in a legally required format.

23.6. Right to Withdraw Consent

When processing relies on consent, customers may withdraw that consent, subject to applicable legal limitations.

23.7. Right to Appeal

Where required by applicable law, customers may appeal certain decisions concerning privacy requests.

These rights are not universally available in every jurisdiction and may be subject to identity verification and statutory exceptions.

24. HOW TO SUBMIT A PRIVACY REQUEST

Customers wishing to exercise applicable privacy rights may contact:

Nature Essence Aroma
Email: Gabriela@NatureEssenceAroma.com

Requests should include sufficient information to identify the relevant customer account or transaction.

For security purposes, Nature Essence Aroma may request reasonable identity verification before disclosing, correcting, or deleting personal information.

We will not require unnecessary sensitive information for verification.

Requests will be evaluated and answered within the timeframes required by applicable law.

25. LIMITATIONS ON DATA DELETION REQUESTS

Nature Essence Aroma may be legally permitted or required to retain certain information despite a deletion request.

Examples include information necessary to:

Complete Pending Transactions.
Maintain Tax Records.
Comply With Accounting Requirements.
Detect Security Incidents.
Prevent Fraud.
Resolve Payment Disputes.
Comply With Legal Obligations.
Establish or Defend Legal Claims.

Where an exception applies, retained information will be limited to appropriate purposes and handled in accordance with applicable law.

26. CHILDREN’S PRIVACY

Nature Essence Aroma’s website and products are intended for a general consumer audience and are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 in circumstances requiring parental consent without obtaining the authorization required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate corrective measures.

Parents or legal guardians may contact us regarding potential concerns involving children’s information.

27. UNITED STATES STATE PRIVACY RIGHTS

Certain U.S. states provide eligible residents with additional privacy rights.

Depending on the law applicable to a particular customer and whether Nature Essence Aroma meets the relevant statutory requirements, these rights may include:

Access to Personal Information.
Correction of Inaccurate Information.
Deletion of Eligible Information.
Data Portability.
Opting Out of Targeted Advertising.
Opting Out of Certain Data Sales or Sharing.
Limiting Certain Uses of Sensitive Information.
Protection Against Unlawful Discrimination for Exercising Privacy Rights.

Nature Essence Aroma will comply with applicable state privacy requirements to the extent they govern its operations.

Nothing in this section represents that every state privacy law applies to Nature Essence Aroma or that every listed right is available to all customers.

28. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND OTHER INTERNATIONAL PRIVACY RIGHTS

Where the General Data Protection Regulation (GDPR), UK GDPR, or comparable privacy legislation applies to our processing activities, Nature Essence Aroma will comply with the applicable requirements.

Depending on the circumstances, processing may be based on:

Performance of a Contract.
Compliance With Legal Obligations.
Legitimate Interests.
Consent.
Other Lawful Bases Recognized by Applicable Law.

Where required, customers may exercise rights concerning access, correction, deletion, restriction, portability, objection, or withdrawal of consent.

Additional disclosures, safeguards, or representative contact information will be provided when legally required.

29. DATA BREACHES AND SECURITY INCIDENTS

If Nature Essence Aroma becomes aware of a security incident involving personal information, we will investigate and take appropriate measures based on the circumstances.

Where required by applicable law, we will notify affected individuals, regulatory authorities, or other relevant parties.

The content and timing of notifications will be determined by applicable legal requirements.

Nature Essence Aroma may cooperate with appropriate service providers and authorities in investigating security incidents.

30. BUSINESS TRANSFERS AND CORPORATE TRANSACTIONS

If Nature Essence Aroma undergoes a merger, acquisition, restructuring, sale of assets, or other legitimate business transaction, personal information may be disclosed or transferred as permitted by law.

Any such transfer will be subject to applicable confidentiality, privacy, and legal requirements.

Where required, customers will receive appropriate notice concerning material changes affecting their personal information.

31. LEGAL REQUESTS AND REGULATORY COMPLIANCE

Nature Essence Aroma may disclose personal information when reasonably necessary and legally permitted or required to:

Comply With Court Orders.
Respond to Valid Legal Process.
Fulfill Regulatory Obligations.
Cooperate With Law Enforcement.
Investigate Fraud.
Protect Legal Rights.
Establish or Defend Legal Claims.

We may review the validity and scope of requests before disclosing information.

We will not disclose personal information beyond what is legally required or otherwise lawfully justified.

32. AUTOMATED PROCESSING AND PERSONALIZATION

Nature Essence Aroma may use automated technologies to support certain business activities.

Depending on the systems enabled, these activities may include:

Product Recommendations.
Marketing Personalization.
Fraud Detection.
Inventory Analysis.
Customer Segmentation.
Advertising Performance Measurement.

Where applicable law provides rights concerning automated decision-making, Nature Essence Aroma will respect those rights.

We will provide additional disclosures when legally required.

33. CUSTOMER CONSENT AND PRIVACY PREFERENCES

Customers may have the ability to manage certain privacy preferences through website settings, browser controls, unsubscribe links, or direct requests.

Where consent is required, Nature Essence Aroma will seek appropriate authorization before conducting the relevant processing.

Customers may withdraw consent where legally permitted.

Withdrawal of consent does not necessarily affect processing that occurred lawfully before withdrawal.

Essential processing required to fulfill transactions or comply with legal obligations may continue where permitted by law.

34. NO ABSOLUTE GUARANTEE OF SECURITY

Nature Essence Aroma takes reasonable steps to protect personal information.

However, electronic communications, internet transactions, and digital storage systems involve inherent risks.

No company can guarantee that unauthorized access, cybersecurity incidents, or technical failures will never occur.

Nature Essence Aroma does not provide an absolute guarantee of uninterrupted security.

This provision does not waive any responsibility imposed by applicable data protection, consumer protection, or negligence laws.

35. CHANGES TO THIS PRIVACY POLICY

Nature Essence Aroma reserves the right to modify this Privacy Policy when necessary to reflect:

Changes in Business Operations.
New Technologies.
Updated Service Providers.
Changes in Legal Requirements.
Security Improvements.
Changes in Information Processing Practices.

The revised policy will be published on our website with an updated effective date.

Where required by law, customers will receive additional notice or be asked to provide consent before materially different processing activities begin.

Changes will not retroactively authorize processing that was unlawful when performed.

36. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of the Commonwealth of Puerto Rico and relevant federal laws of the United States.

Additional privacy laws may apply depending on the customer’s location, the nature of the processing, and the Company’s activities.

Nothing in this Privacy Policy limits rights or remedies that cannot legally be waived.

If any provision is found unenforceable, the remaining provisions shall continue in effect to the extent permitted by law.

37. CONTACT INFORMATION

For questions regarding this Privacy Policy, personal information, privacy rights, or data protection practices, customers may contact:

NATURE ESSENCE AROMA
3500 PR LLC, DBA Nature Essence

Nature Essence Headquarters
R7, Avenida Luis Muñoz Marín
Caguas, Puerto Rico 00725
United States

Email: Gabriela@NatureEssenceAroma.com

Website: natureessencearoma.com

Privacy requests should be submitted through our official contact channels.

IMPORTANT PRIVACY NOTICE

NATURE ESSENCE AROMA COLLECTS AND PROCESSES PERSONAL INFORMATION FOR LEGITIMATE BUSINESS PURPOSES, INCLUDING ORDER FULFILLMENT, PAYMENT PROCESSING, CUSTOMER SERVICE, SECURITY, AND AUTHORIZED MARKETING ACTIVITIES.

PERSONAL INFORMATION MAY BE SHARED WITH AUTHORIZED SERVICE PROVIDERS WHEN NECESSARY TO OPERATE OUR BUSINESS OR AS OTHERWISE DESCRIBED IN THIS POLICY.

CUSTOMERS MAY EXERCISE APPLICABLE PRIVACY RIGHTS THROUGH OUR OFFICIAL CONTACT CHANNELS.

NATURE ESSENCE AROMA RESERVES THE RIGHT TO RETAIN INFORMATION WHEN NECESSARY TO COMPLY WITH LEGAL OBLIGATIONS, PREVENT FRAUD, RESOLVE DISPUTES, OR PROTECT LEGITIMATE BUSINESS INTERESTS, SUBJECT TO APPLICABLE LAW.

NO PROVISION OF THIS POLICY SHALL BE INTERPRETED AS A WAIVER OF NONWAIVABLE CONSUMER PRIVACY RIGHTS.

NATURE ESSENCE AROMA
3500 PR LLC, DBA Nature Essence
Caguas, Puerto Rico

Your cart is empty

Cart • 0 items

Privacy policy

Language